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Clear information for buyers and sellers — from choosing the right part to completing the transaction.
Review the most common answers before submitting a request. Sign in to report an issue related to a specific order so we can see the transaction details and help more precisely.
Search by manufacturer, machinery model, OEM number or part number. Compare mounting points, dimensions and photos before buying.
Browse listings →Check whether the seller is private or a business on the listing. Some return and consumer rights depend on this status.
Read the terms of use →Complete the transaction and communication on the platform. Buyer protection applies only under the terms of a transaction started and paid for on the platform.
How buyer protection works →After receiving the platform shipping label, the seller must package the item properly and hand it to the carrier within the deadline shown in the order.
Delivery rules →Inspect the item without dismantling or installing it. If you find a discrepancy, submit clear photos and a description within the inspection period.
View the dispute process →Do not list stolen, counterfeit, dangerous or legally restricted items. Report suspicious listings to the platform.
Prohibited-items list →The most important details are the manufacturer, exact model, part or OEM number, dimensions and mounting points. Visual similarity alone is not enough. When information is missing, contact the seller before buying and provide a photo of the existing part or machinery identification plate.
Consumer-protection rules may apply to a business seller, including statutory rights for withdrawal from a distance contract and non-conforming goods. The automatic 14-day withdrawal right generally does not apply when buying from a private seller, but the platform buyer protection and agreements between the parties still apply.
Do not use, dismantle or install the item. Photograph the packaging, shipping label, entire item, codes and the specific discrepancy. Report the issue through the order or support function before the inspection deadline expires.
The exact deadline is shown in the order. When the platform shipping label is generated and no other deadline is specified, the seller must hand the properly packaged shipment to the carrier within 24 hours.
To retain the transaction protection provided by the platform, make payments and communicate only on the platform. The platform cannot verify or protect payments or agreements made outside it.
Only information required for the transaction and listing is shown publicly. Read the privacy policy for details about processed data, retention purposes and your rights.